Epika Fleet Services is a multi-brand, private equity-backed, decentralized services organization that serves as the parent organization overseeing approximately 10 independently operated companies within the medium to heavy-duty fleet and equipment maintenance and repair industry. The company primarily serves B2B customers, including fleet operators, logistics companies, and construction and industrial/commercial businesses. Its go-to-market approach combines national outreach with a local and regional, relationship-driven sales model.

For this Inside Sales Representative role specifically, growth is driven by expanding participation in national implementations and identifying re-engagement opportunities with existing clients.

The role's mission centers on three key drivers: accelerating participation rate and location wallet share in national sales implementations, owning and prioritizing re-engagement actions to recapture lost and declining client volumes, and improving customer retention through consistent communication cadence and revenue monitoring that helps prevent attrition.

Ideal Candidate Profile

The ideal candidate is highly organized, proactive, and energized by creating growth opportunities through coordination, persistence, and collaboration. They thrive in environments where success depends on influencing without direct authority, managing multiple priorities, and connecting teams around a common customer objective. They enjoy uncovering opportunities, solving complex coordination challenges, and helping a decentralized organization win more business through disciplined execution.

Role Overview

• Plays a critical role in accelerating growth across the organization by identifying, coordinating, and advancing strategic revenue opportunities
• Supports two key growth initiatives:
  • Expanding participation in national account implementations by increasing engagement from operating companies and individual locations
  • Monitor & owning re-engagement on lost or declining client volumes to protect retention and wallet share
• Serves as a connector between Operating Companies, National Sales, and Customer Site Managers within a decentralized organization of independently operated companies
• Ensures strategic opportunities are effectively communicated, pursued, and converted into revenue

Key Responsibilities

• Partner with National Account Managers on implementation opportunities to take ownership in growing across operating companies.
• Coordinate communication between corporate sales leadership and local operating companies during customer implementations.
• Track progress to growth goals, implementation milestones, participation levels, and expansion opportunities.
• Identify cross-selling opportunities during customer onboarding.
• Maintain Spotio CRM records and implementation tracking dashboards.
• Follow up with operating companies to ensure customer requirements and timelines are met.
• Provide reporting on implementation activity, participation rates, and revenue opportunities, and sales achievement.
• Monitor at-risk clients with declining volumes over time.
• Prioritize out-reach and issue resolution to reverse declining volumes within existing at-risk clients.

Required

• 5+ years of inside sales, business development, account coordination, and/or customer service. 
• Experience managing multiple projects simultaneously.
• Strong organizational and communication skills.
• High proficiency with CRM platforms and Microsoft Office Suite.
• Ability to work effectively across a decentralized organization.
• History working in and succeeding in customer issue resolution.

Preferred

• Experience in fleet maintenance, heavy equipment, transportation, logistics, or industrial services.
• Familiarity with proposal management software.
• Experience supporting national accounts or multi-location customers.

• Bachelor's degree or equivalent professional experience.
  
  

Core Competencies

• Relationship Building
• Project Coordination
• Opportunity Qualification
• Business Development
• Strategic Thinking
• Attention to Detail
• Cross-functional Collaboration
• Communication
• Time Management
• Problem Solving
• CRM/Data Management
• Customer Focus

Success Metrics (KPIs)

• Number of implementation opportunities supported
• Increase in operating company and individual location participation rate
• Revenue generated from implementation expansion
• Implementation completion timelines
• Customer onboarding satisfaction

• CRM data quality
• Internal stakeholder satisfaction
• Cross-company engagement levels
• Contribution toward annual growth objectives

Benefits

• Competitive base salary plus uncapped commission structure ( see below for details)
• Comprehensive health coverage (Medical, Dental, Vision)
• Health Savings Account (HSA) options
• 401(k) with company match
• Paid time off and company holidays

Compensation and Commission:

• As a champion of the inside sales function, this role will a be leader in the function for both revenue growth and process implementation.
• A competitive base salary of $60,000 to $75,000 annually is the range depending on experience (industry, leadership, sales, etc.).

• Commission rates:
  • A commission rate of 1% will be paid on all eligible new account net billed revenue. New accounts are defined as new locations that have not previously been invoiced by an Epika brand/company. Accounts are considered new for a period of 12 months from first invoice date.
  • A commission rate of 0.5% will be paid on all eligible legacy account net billed revenue. Legacy accounts are defined as any location over 12 months from first invoice date.

• Commissions are calculated on net billed revenue, excluding taxes, credits, and other non-revenue charges.
• Commission payments will be made during the third week of the month following the month in which the revenue is billed.
  • For example, revenue billed in June will be paid during the 3rd week of July.
• Inside Sales ownership of accounts will be determined by business need and assigned by CRO and/or VP, Rev Ops.
• Must be actively employed on the commission payout date to be eligible to receive commission payments.

Guarantee:

• To provide income stability during the ramp-up period, the employee will receive a minimum guaranteed commission of $3,000 per month for the first six (6) months in the role.
• During the guarantee period, the employee will receive the greater of:
  • The monthly guaranteed amount of $3,000, or
  • The commission earned based on actual eligible billed revenue.
• The maximum guarantee available under this provision is $18,000 over the initial six-month period. Once the employee has received a cumulative total of $18,000 in guaranteed commissions, the guarantee will end, and all future commissions will be paid solely based on the applicable commission rate.
• The guarantee period will immediately terminate upon any change in the employee's position, responsibilities, or employment status.